CCNA Voice

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CCNA Voice

Course Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:
•Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
•Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
•Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
•Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
•Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
•Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
•Describe how to maintain a Cisco Unified Communications solution.

Course Outline:
•Overview of Cisco Unified Communications Solutions
•Overview of Administrator and End-User Interfaces
•Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
•Endpoint and End User Administration
•Enablement of End User Telephony and Mobility Features
•Enablement of Cisco Unity Connection and Cisco Unified Presence
•Cisco Unified Communications Solutions Maintenance

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