ITSM (ITIL Practices)

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ITSM (ITIL Practices)

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

In the Support Service function, we provide you with IT support and assist you to reduce costs. We maintain and monitor your technology environment seamlessly, proficiently, and diligently so that your internal resources are freed and help grow your business. 

  1. We have a world-class break-fix business with a unique ability to offer comprehensive Service Level Management, including restoration commitments.
  2. Our excellent monitoring service provides reactive monitoring and proactive health checks.
  3. We provide value-added service elements to increase network stability.

Through our consulting capability, we analyze your business issues as well as the industry and regulatory landscape to develop future plans and strategies. 

By undertaking a thorough gap analysis, we will identify the most suitable roll-out approach and timeframe, and uncover any dependencies that may affect the deployment and performance of the solution.

Information Infrastructure should provide enterprises with uninterrupted access to their business-critical information, utilizing a combination of technology, redundant infrastructure, technical expertise and being Business Centric. And it’s our Mission. 

This complex activity requires a mix-and-match of several distinct technologies, with the objective of providing compatibility and interoperability among different equipment and services. Within RGB, we have developed the various methodologies and practices needed to successfully manage systems integration. 

More importantly, RGB system integration services provide its clients with single-point accountability for end-to-end specification, procurement, development, test, implementation, operations, and maintenance of business solutions for an end-user requirement. 

RGB success hinges on our ability to offer services that are Business Centric and stems from the fact that we anticipate and meet changes in technology and customer demands. Today it is no longer sufficient to just protect the data behind a given process. To keep a competitive advantage, organizations must keep people and information continuously connected. 

RGB Infrastructure Services encompasses a variety of services:

  • NOC & SOC
  • Managed IT Services
  • Professional Service

Everything you need to help keep your business running no matter what. RGB IT Operations Center serves the Customers e-infrastructure by proactively monitoring & managing the availability, security & performance of Information Technology Services. RGB understands the importance of IT for your business. We have not built Network Operations Center because we believe that the network is just a part of your whole IT setup. So, we have built an IT Operations Center to offer you services which go beyond your network to your systems and everything else that is a part of your IT setup. And meanwhile, we let you concentrate on what you are best at — Your Own Business

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